Refund Policy

Effective Date: March 1, 2026 · Last Updated: March 10, 2026

We want you to be completely satisfied with your purchase. This Refund Policy is designed to be fair and transparent, in compliance with Dutch consumer law and the EU Consumer Rights Directive (2011/83/EU).

1. Refund Window

You may request a refund within 15 days of your purchase date. This exceeds the minimum 14-day period required under EU consumer law.

2. Digital Content and Right of Withdrawal

Important notice regarding digital content: Under the EU Consumer Rights Directive (2011/83/EU), as implemented in Dutch law (Article 6:230p of the Dutch Civil Code), the right of withdrawal for digital content may be waived when the consumer expressly consents to the immediate delivery of digital content and acknowledges that the right of withdrawal is lost.

When you purchase the Book, you are informed before completing the purchase that:

The product is digital content (PDF/EPUB) that is delivered immediately
By proceeding with the download, you expressly consent to immediate performance
You acknowledge that you lose your right of withdrawal once the download begins

Despite this legal provision, we offer a 15-day satisfaction guarantee for legitimate issues as described below.

3. Valid Reasons for Refund

We will process your refund if any of the following apply:

Technical issues: You are unable to access or open the Book files due to a technical problem on our end (e.g., corrupted file, broken download link)
Product significantly different from description: The content materially differs from what was described on the product page at the time of purchase
Duplicate purchase: You accidentally purchased the same product twice
Upgrade issues: You purchased a lower tier and want to upgrade; we will refund the original purchase so you can buy the higher tier

4. Non-Refundable Situations

Refunds will generally not be granted in the following cases:

Change of mind after accessing or downloading the digital content
Failure to read or use the Book after purchase
Dissatisfaction with specific technical opinions, architectural choices, or code examples presented in the Book
Inability to run code examples due to differences in your local development environment
Purchasing the Book without reading the product description, table of contents, or sample chapter
Refund requests made after the 15-day window has elapsed

5. How to Request a Refund

To request a refund, follow these steps:

Send an email to support@thebackendofluck.com with the subject line "Refund Request"
Include your order number or the email address used for the purchase
Briefly describe the reason for your refund request
If applicable, attach screenshots showing technical issues (corrupted files, error messages, etc.)

6. Processing Time

Review: We will review your request and respond within 3 business days
Approval: Once approved, the refund is initiated immediately
Processing: Refunds are processed within 5-10 business days, depending on your payment method and financial institution
Method: Refunds are issued to the original payment method used at the time of purchase

7. Partial Refunds for Bundles

If you purchased a bundle (e.g., Professional or Enterprise tier) and wish to downgrade:

We may offer a partial refund equal to the price difference between your purchased tier and a lower tier
You will retain access to the lower-tier content only
Partial refund requests follow the same 15-day window and process described above

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks incur significant fees and delay resolution. We are committed to resolving any issues fairly and promptly through direct communication.

9. Legal Framework

This Refund Policy is governed by:

Dutch Civil Code (Burgerlijk Wetboek), specifically Book 6, Title 5, Section 2a (koop op afstand / distance selling)
EU Consumer Rights Directive (2011/83/EU), in particular Articles 9-16 regarding the right of withdrawal
Article 16(m) of the Consumer Rights Directive: Exemption for digital content where the consumer has given prior express consent and acknowledged loss of withdrawal right

Nothing in this policy affects your statutory rights as a consumer under applicable law. If there is a conflict between this policy and mandatory consumer protection law, the law prevails.

10. Dispute Resolution

If you are not satisfied with the outcome of your refund request:

Contact us again at support@thebackendofluck.com for escalated review
EU consumers may use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
Disputes are subject to the jurisdiction of the courts of Amsterdam, the Netherlands

11. Contact

For any questions about this Refund Policy:

Gustavo Colin
Email: support@thebackendofluck.com
Website: thebackendofluck.com
Country: Netherlands